Installing the healow Application

    1. Open App Store from your iPhone or Google Play from your Android phone.
    2. Type “healow app” in the search box
    3. Tap “Get” in the App Store or “Install” in Google Play. This installs the application to your phone. Note: Make sure the application you are installing is the one developed by eClinicalWorks, LLC.
    4. Tap “OPEN” or Tap the healow application from the launcher:

Initializing a televisit

  1. Open the healow app and tap “Get Started”
  2. Accept the following in-phone notifications:
    1. Location
    2. Camera
    3. Microphone
  3. Enter the Practice Code: IEDHBD
  4. Enter the login credentials provided by Community Access Network and tap “Login”. Note: The username and password are case-sensitive.
  5. Accept the Terms and Conditions for the healow application.
  6. Verify the account by entering your Date of Birth.
  7. Create and confirm a 4-digit PIN of your choice. Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.
  8. On the wheel screen, tap “Appointments”
  9. Scroll to the bottom of the screen and Tap “Start Televisit”
  10. Enter your vital signs and tap “Submit Vitals”
  11. You are checked in. Wait for your provider to connect.
  12. Tap the red phone icon at the bottom of the screen to end the visit.