Installing the healow Application
- Open App Store from your iPhone or Google Play from your Android phone.
- Type “healow app” in the search box
- Tap “Get” in the App Store or “Install” in Google Play. This installs the application to your phone. Note: Make sure the application you are installing is the one developed by eClinicalWorks, LLC.
- Tap “OPEN” or Tap the healow application from the launcher:
Initializing a televisit
- Open the healow app and tap “Get Started”
- Accept the following in-phone notifications:
- Location
- Camera
- Microphone
- Enter the Practice Code: IEDHBD
- Enter the login credentials provided by Community Access Network and tap “Login”. Note: The username and password are case-sensitive.
- Accept the Terms and Conditions for the healow application.
- Verify the account by entering your Date of Birth.
- Create and confirm a 4-digit PIN of your choice. Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.
- On the wheel screen, tap “Appointments”
- Scroll to the bottom of the screen and Tap “Start Televisit”
- Enter your vital signs and tap “Submit Vitals”
- You are checked in. Wait for your provider to connect.
- Tap the red phone icon at the bottom of the screen to end the visit.